Help Centre

A$5.99 per month or A$50.99 per year. The annual plan saves A$20.89 compared with paying monthly. All prices are in Australian dollars and include GST where applicable.

Not at the moment. Every workout page shows a preview and full details so you know what you are getting before you join.

Membership is for one household. You can watch on any of your own devices.

Browse by category, instructor, duration or level in the Workout Library, or use search to look up a title or episode number.

Yes. Use "Add to favourites" on any workout and find it under Saved Workouts on your dashboard.

Any modern web browser on phone, tablet, laptop or desktop. You can also cast to a TV from Chrome or Safari.

Not yet. The website works well on mobile and you can add it to your home screen.

Use the Forgot password link on the sign-in page. We will email you a reset link that is valid for one hour.

Go to Account, then Profile, and update your email. We will send a confirmation to the new address.

Mastercard, Visa and Zip. All transactions are in Australian dollars.

Go to Account, then Membership, then Cancel membership. You keep access until the end of your current billing period. No phone call needed.

On the same day each month or year that you first joined. Your next billing date is always shown on your Account page.

See our Refund Policy. In short, we refund if you were charged in error or could not access the service for an extended period.

If you are new or returning after a break, start with Beginner and Low Impact or Chair Workouts. Each workout page lists its level and intensity.

If you have a health condition, are pregnant or have not exercised recently, please talk to your doctor before starting a new program.

More than 6,000 episodes were produced. Over 3,000 workouts are in the streaming library so far, and hundreds more are being added as they are restored. New releases appear under Recently Added.

Yes. The DVD Series and Behind the Scenes collections are available to order. Orders are processed within one business day (usually by 3pm Sydney time) and sent by Express Post, typically arriving in 1 to 3 business days within Australia.

Yes. International delivery usually takes 7 to 15 working days. For orders of more than 4 DVDs, email accounts@arktelevisionconcepts.com.au for delivery cost and time frame.

Returned items must be unused, in brand-new saleable condition and in the original packaging. Return postage is at the buyer’s expense unless there is a manufacturing defect.

Refresh the page, check your connection and try another browser. If it still does not work, contact us with your device and browser details.

Email accounts@arktelevisionconcepts.com.au. We reply within two business days.