DVD Shipping and Returns
Within Australia
We aim to process orders within one business day, usually by 3 pm Sydney time, and dispatch available items using Australia Post Express Post. Most orders arrive the next business day where the service is available; please allow approximately 1-3 business days, depending on postcode and Australia Post delivery conditions. Delivery estimates are not guarantees. Prices include Australian GST where applicable.
International orders
International shipping times vary by destination and postal conditions but are usually approximately 7-15 working days. For orders of more than four DVDs, please email accounts@arktelevisionconcepts.com.au for delivery costs and an estimated timeframe. Any applicable import duties or taxes imposed by the destination country may be payable by the recipient unless otherwise stated at checkout.
Bulk orders
For quantities of more than 10 DVDs, email accounts@arktelevisionconcepts.com.au for delivery costs and arrangements.
Payments and security
Prices and available payment methods are shown at checkout. Online payments are processed securely through Stripe, using secure encrypted connections. We do not store complete card numbers on our own servers. Visa and Mastercard may be available through Stripe. Any additional payment method, including Zip, is available only if expressly shown at checkout.
Returns and exchanges
For approved change-of-mind returns, items must be unused, in their original packaging and in brand-new saleable condition. Return postage is normally paid by the customer, and further shipping charges may apply for exchanges. Use protective packaging when returning goods.
If goods are faulty, damaged, incorrectly supplied or fail to meet consumer guarantees, your rights under Australian Consumer Law apply regardless of the change-of-mind conditions. Please refer to our Refund Policy or contact us for assistance.
Last updated: 09/11/2026. Questions: contact us.