Refund Policy

Streaming membership

If you have been charged in error, or our streaming service was unavailable for an extended period, contact us with your account details. We will refund the affected period where applicable under this policy, in addition to any rights you have under Australian Consumer Law.

Annual memberships may be refunded on a pro-rata basis if a refund is requested within 14 days of purchase. Contact us within that period to request the refund. This voluntary policy is in addition to your statutory rights.

For monthly and annual memberships, cancellation ordinarily takes effect at the end of the paid billing period, and unused time is not otherwise automatically refunded unless required by law or provided for above.

DVDs — change-of-mind returns and exchanges

For an approved change-of-mind return or exchange, DVDs must be unused, in brand-new saleable condition and in their original packaging. Customers are responsible for return postage for change-of-mind returns. Please use protective packaging, as items damaged during return shipping may not qualify for a discretionary change-of-mind refund. Unless the product is faulty or otherwise fails to meet consumer guarantees, a further shipping charge may apply to an exchange.

Faulty, damaged or incorrect goods

If an item is faulty, arrives damaged, is incorrectly supplied or does not meet an applicable consumer guarantee, contact us. Depending on the circumstances and Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy. The unused-packaging and buyer-pays-return-postage conditions above do not limit those rights. Reasonable return costs for goods that fail consumer guarantees will be handled as required by law.

Requesting assistance

Email accounts@arktelevisionconcepts.com.au with your name, order or subscription details, and a brief explanation of the issue. Approved refunds will normally be processed through the original payment method where available.

Australian Consumer Law

Nothing in this policy limits any rights or remedies available under Australian Consumer Law.

Contact: accounts@arktelevisionconcepts.com.au